i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM26-000118
Description of trouble
: OLT MKK3 C1 P3 Pulo Mas DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2026-03-01 07:07:51 by andre@bbt.co.id
Closed
: 2026-03-01 16:14:29 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 9 hours
Actual Problem Time
: 2026-03-01T06:07 - 2026-03-01T13:54
Duration
(actual problem time)
: 7.78 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM26-000118 Created 2026-03-01 07:07:51 andre@bbt.co.id
2 GGM26-000118 Close 2026-03-01 16:14:29 febrian.handoko@bbt.co.id
Reason FO Cut akibat dibakar dengan sengaja oleh oknum (1.101935°N, 104,039015°E)
Solution Detail Penyambungan core yang terbakar oleh Team Field Operation BBT
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan