i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM26-000196
Description of trouble
: OLT BBT SANDONA C2 P6 Tiban Lama Down
Services
: Bundling O3InternetTeleponIPTVLeased Line
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2026-04-07 19:42:23 by eling@bbt.co.id
Closed
: 2026-04-08 04:20:03 by andre@bbt.co.id
Duration
(created to closed)
: 8 hours
Actual Problem Time
: 2026-04-07T18:07 - 2026-04-08T03:16
Duration
(actual problem time)
: 9.15 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM26-000196 Created 2026-04-07 19:42:23 eling@bbt.co.id
2 GGM26-000196 Close 2026-04-08 04:20:03 andre@bbt.co.id
Reason Kabel FO terbakar di perumahan Sandona
Solution Detail Penggantian kabel FO 500 m dan splicing kabel FO oleh tim teknis
Improvement
Short Term
0

Long Term
0

FORM CREATE

# KODE CID Pelanggan