i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL25-005502
Pelanggan BNC-002960 # Rachmad Firmansyah
Layanan Triple Play (Telepon+Internet 20 Mbps+IPTV) 1 paket - PSB20-001472
Kategori NC Teknis
Keluhan Internet Loss
Dampak terhadap Layanan Internet down
Capture Keluhan Download
Sumber Whatsapp
Prioriti urgent
Estimasi Selesai 24 jam
Aktual problem 2025-07-01T23:48 s/d 2025-07-02T15:18
Catatan - 0
Pelapor
  • Nama Rachmad Firmansyah
  • No. Telepon +62 812-9979-618
  • Email
Status
Closed
Workorder Download
SPK
Created 2025-07-01 23:49:22 oleh eling@bbt.co.id
# Code Description Ctd Crt
1 GGL25-005502 Create 2025-07-01 23:49:22 eling@bbt.co.id
2 GGL25-005502 Close 2025-07-02 15:18:39 andre@bbt.co.id
Reason ONU los
Trouble source #TKG_BPR
BBT - Perangkat
Solution Category #KAT21-000016
Lain-lain-Splicing kabel
Solution Detail Tim teknis visit ke lokasi untuk perbaikan kabel

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