i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL26-003315
Pelanggan BCO-000134 # NAP Info Lintas Nusa, PT (2014001898)
Layanan Lease Circuit 1 POP (Mbps) 300 Mbps - UDG23-000661
Kategori NC Teknis
Keluhan Intermiten Link
Dampak terhadap Layanan Sinyal wifi tidak stabil
Capture Keluhan Download
Sumber Whatsapp
Prioriti medium
Estimasi Selesai 1 jam
Aktual problem 2026-04-27T09:33 s/d 2026-05-05T14:00
Catatan - 0
Pelapor
  • Nama Nap Info
  • No. Telepon 0
  • Email customer.care@napinfo.co.id
Status
Closed
Workorder Download
SPK
Koordinat 0, 0
Created 2026-05-06 09:28:24 oleh fauzi@bbt.co.id
# Code Description Ctd Crt
1 GGL26-003315 Create 2026-05-06 09:28:24 fauzi@bbt.co.id
2 GGL26-003315 Close 2026-05-06 09:29:33 fauzi@bbt.co.id
Reason Intermiten Link
Trouble source #TKG_BPR
BBT - Perangkat
Solution Category #KAT21-000009
Perubahan setingan-Config ulang/reset
Solution Detail Dilakukan reset factory pada perangkat ONT dan konfigurasi ulang

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