i-CUSE

Account : Hengki Firman

Dashboard Ticketing - Apr 2026

Total Ticket Umum

25

Apr 2026

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Open
88%

22

Apr 2026

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Check
0%

0

Apr 2026

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Close
12%

3

Apr 2026

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Total Ticket Khusus

4

Apr 2026

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Open
100%

4

Apr 2026

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Check
0%

0

Apr 2026

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Close
0%

0

Apr 2026

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Ticket Close
Apr 2026
A. Group by Duration
Apr 2026
Total dibawah 24 jam 24 - 48 jam diatas 48 jam
3
Retail Corporate Gamas
3 0 0
3
Retail Corporate Gamas
3 0 0
0
Retail Corporate Gamas
0 0 0
0
Retail Corporate Gamas
0 0 0
B. Group by Type
Apr 2026
# Type Total Ticket Total Hours Average (Hours)
TOTAL INKUIRI 0 0 0
TOTAL LAIN-LAIN 0 0 0
TOTAL NC 0 0 0
1 REQUEST ADMIN 3 0 0.00
TOTAL REQUEST 3 0 0.00
2 GANGGUAN KHUSUS 0 0 0
TOTAL SEMUA 3 0 0.00
C. Group by Sumber Laporan
Apr 2026
# Type Total Ticket
1 DIRECT CALL 0
2 EMAIL 0
3 TELFON 0
4 WHATSAPP 3
5 LAIN-LAIN 0
6 LAIN-LAIN (BLANK) 0
TOTAL 3
D. Top 5 Tiket dengan durasi penyelesaian terlama
Apr 2026
D.1 Umum
# Pelanggan keluhan Durasi (jam)
GGL26-002425 BNC-005919
Wan Muhammad Mulkan		 Req pemutusan layanan Durasi
0 Jam
Detail

2026-04-01T08:55 - 2026-04-01T09:00
GGL26-002437 BNP-002135
Yuni Fransiana		 Permintaan terminate krn pindah ke Jakarta Durasi
0 Jam
Detail

2026-04-01T15:36 - 2026-04-01T15:40
GGL26-002443 BND-002940
Hamzah Fansury H.S 		Permintaan pak hasan minta isolir dulu krn belum byaar Durasi
0 Jam
Detail

2026-04-01T16:52 - 2026-04-01T16:55
D.2 Khusus
# Gangguan Durasi (jam)