Account : Hengki Firman
| # | Type | Total Ticket | Total Hours | Average (Hours) |
|---|---|---|---|---|
| 1 | INKUIRI TAGIHAN | 47 | 59 | 1.26 |
| 2 | INKUIRI ADMIN | 3 | 0 | 0.00 |
| 3 | INKUIRI TEKNIS | 39 | 215 | 5.51 |
| TOTAL INKUIRI | 89 | 274 | 3.08 | |
| 4 | LAIN-LAIN | 4 | 7 | 1.75 |
| TOTAL LAIN-LAIN | 4 | 7 | 1.75 | |
| 5 | NC TAGIHAN | 21 | 449 | 21.38 |
| 6 | NC TEKNIS | 229 | 1,376 | 6.01 |
| TOTAL NC | 250 | 1,825 | 7.30 | |
| 7 | REQUEST ADMIN | 39 | 1 | 0.03 |
| 8 | REQUEST TEKNIS | 10 | 26 | 2.60 |
| TOTAL REQUEST | 49 | 27 | 0.55 | |
| 9 | GANGGUAN KHUSUS | 18 | 56 | 3.11 |
| TOTAL SEMUA | 410 | 2,189 | 5.34 | |
| # | Pelanggan | keluhan | Durasi (jam) |
|---|---|---|---|
| GGL25-010200 | BND-002578Selamet Abdullah | Internet Down | Durasi 111 JamDetail 2025-12-10T23:35 - 2025-12-15T15:20 |
| GGL25-010064 | BNP-001533Khairu rizki | Tidak bisa akses youtube | Durasi 90 JamDetail 2025-12-05T13:57 - 2025-12-09T08:37 |
| GGL25-010219 | BNC-002499Catisi | Internet down | Durasi 57 JamDetail 2025-12-11T12:46 - 2025-12-13T22:36 |
| GGL25-010069 | BNC-005194Wisnhu Harry Wijaya | Internet loss merah | Durasi 53 JamDetail 2025-12-06T08:31 - 2025-12-08T14:00 |
| GGL25-010249 | BND-002133Lasmaria | Layanan tv gangguan | Durasi 51 JamDetail 2025-12-13T07:49 - 2025-12-15T11:31 |
| # | Gangguan | Durasi (jam) |
|---|---|---|
| GGM25-001087 | Bincen 1 Link 2 DOWN | Durasi 14 JamDetail 2025-12-05T20:00 - 2025-12-06T10:11 |
| GGM25-001093 | Lobam 1 C1 P6 | Durasi 13 JamDetail 2025-12-13T08:12 - 2025-12-13T21:32 |
| GGM25-001095 | OLT Pesona Asri C1 P8 Simpang Raya DOWN | Durasi 6 JamDetail 2025-12-15T04:07 - 2025-12-15T10:50 |
| GGM25-001079 | The summer C1 P5 Livia Garden 1 Beberapa pelanggan Los bersamaan | Durasi 5 JamDetail 2025-12-03T11:31 - 2025-12-03T16:36 |
| GGM25-001089 | Link Sumex 40G via Casablanca DOWN | Durasi 5 JamDetail 2025-12-11T14:03 - 2025-12-11T19:07 |