Account : Hengki Firman
| # | Type | Total Ticket | Total Hours | Average (Hours) |
|---|---|---|---|---|
| 1 | INKUIRI TAGIHAN | 43 | 51 | 1.19 |
| 2 | INKUIRI ADMIN | 5 | 1 | 0.20 |
| 3 | INKUIRI TEKNIS | 26 | 137 | 5.27 |
| TOTAL INKUIRI | 74 | 189 | 2.55 | |
| TOTAL LAIN-LAIN | 0 | 0 | 0 | |
| 4 | NC TAGIHAN | 16 | 62 | 3.88 |
| 5 | NC TEKNIS | 180 | 1,361 | 7.56 |
| TOTAL NC | 196 | 1,423 | 7.26 | |
| 6 | REQUEST ADMIN | 34 | 29 | 0.85 |
| 7 | REQUEST TEKNIS | 20 | 50 | 2.50 |
| 8 | PENARIKAN PERANGKAT MODEM TERMINATE | 18 | 1 | 0.06 |
| TOTAL REQUEST | 72 | 80 | 1.11 | |
| 9 | GANGGUAN KHUSUS | 20 | 56 | 2.80 |
| TOTAL SEMUA | 362 | 1,748 | 4.83 | |
| # | Pelanggan | keluhan | Durasi (jam) |
|---|---|---|---|
| GGL26-003315 | BCO-000134NAP Info Lintas Nusa, PT (2014001898) | Intermiten Link | Durasi 196 JamDetail 2026-04-27T09:33 - 2026-05-05T14:00 |
| GGL26-003556 | BND-003383Hanisa | Indikasi Los | Durasi 83 JamDetail 2026-05-04T06:58 - 2026-05-07T18:20 |
| GGL26-003386 | BNP-001992Herlina Simarmata | Internet gangguan | Durasi 53 JamDetail 2026-05-09T09:51 - 2026-05-11T14:51 |
| GGL26-003385 | BNP-002296Angeline | Internet tidak stabil | Durasi 52 JamDetail 2026-05-09T09:22 - 2026-05-11T13:31 |
| GGL26-003407 | BND-001053Vera Sofianty | Tidak ada koneksi internet | Durasi 43 JamDetail 2026-05-09T18:41 - 2026-05-11T14:23 |
| # | Gangguan | Durasi (jam) |
|---|---|---|
| GGM26-000255 | OLT 1 Puri Selebriti C1 P6 Paragon Hill DOWN | Durasi 14 JamDetail 2026-05-15T09:10 - 2026-05-15T23:39 |
| GGM26-000237 | OLT Puri 1 C1 P7 Citra Mas | Durasi 5 JamDetail 2026-05-06T11:09 - 2026-05-06T16:59 |
| GGM26-000238 | OLT Puri 1 C1 P8 Citra Mas DOWN | Durasi 5 JamDetail 2026-05-06T11:09 - 2026-05-06T16:37 |
| GGM26-000239 | OLT Puri 2 C1 P8 Buana Duta Bandara DOWN | Durasi 5 JamDetail 2026-05-06T11:09 - 2026-05-06T17:03 |
| GGM26-000242 | OLT The Summer C1 P5 Livia Garden Beberapa pelanggan los | Durasi 3 JamDetail 2026-05-07T18:44 - 2026-05-07T21:49 |